Posted inProduct Design UX Design

Waste and Recycling Management – Routing & Dispatch

Project Summary Client: Starlight Software Solutions Role: Lead Product Designer – UX Strategy & Systems Design Timeline: Sept 2023 – Jan 2024 Team: Product Manager, Engineering Lead, Dispatch Ops Starlight needed an omni-channel dispatch system for residential and commercial waste services that could scale without compromising reliability. The legacy system presented critical challenges: sluggish routing, limited visibility, and dispatch errors, all…
Posted inProduct Design UX Design

Legacy Overhaul for Gordian’s RSMeans Data Online

  Client: Gordian (RSMeans Data Online) Timeline: January–October 2024 Role: Lead UX Designer (strategy, research, interaction design, prototyping) Team: Product managers, subject matter experts, engineering team Tools: Figma, design system libraries, prototyping frameworks   Project Summary Gordian’s RSMeans Data Online, a construction cost estimating platform, required a full overhaul of its legacy product catalog. Beyond immediate usability gains, I established interaction patterns…
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Waste Applications Inc. – SaaS Routing and Dispatch

Client: Waste Applications Inc.Timeline: Feb. – Dec. 2022Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Owner, Dispatch Managers, Engineering TeamTools: Figma, workflow mapping, clickable prototypes, design system libraries Project Summary The project involved designing an innovative mapping and routing solution tailored for the waste management industry, specifically targeting commercial and residential waste services. The…
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Driver App – Commercial and Residential Dispatch and Routing Software

Client: Starlight Software Solutions Date: Sept. 2023 Role: UX/UI Designer, Customize the experience and Hi-fi wires Project Summary: As the sole UX/UI designer, I was tasked with turning a cluttered interface into an operational command interface. The current system is designed to facilitate efficient dispatch and routing for drivers in a service-based industry. The drivers need to navigate…
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Ware2Go Enterprise SaaS Product

Client: Ware2Go (UPS)Timeline: Oct. 2020 - May 2021Role: Lead Product Designer - UX research, interaction design, prototyping, validationTeam: Product Manager, Warehouse Ops SMEs, Frontend Engineers, Data/PlatformTools: Figma, design system libraries, rapid prototyping frameworks, analytics Project Summary As Lead Product Designer, I shaped the vision, drove research, and connected design decisions to business outcomes. By balancing operator needs with…
Posted inProduct Design

Orkin Rate Card – Annotated Hi-fidelity Wireframes

Client: Rollins, parent company for Orkin.  Date: 11/2021 Role: UX Designer, Researcher Project Summary:  This project for Rollins, the parent company of Orkin, focused on creating a highly efficient pricing system used by franchise and corporate locations across the nation. The system smartly manages daily price changes influenced by factors like seasonality, zip code, and promotions, helping franchise…
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